June 2013 Spotlight – The Benton Franklin Team

This month our spotlight focuses on our Benton Franklin team, well known for their multi-lingual skills and amazing customer service.  Kayci Loftus, WIA Program Director at Work Source Columbia Basin, took a minute to share a few insights on her team:

The Benton Franklin Team

1) Briefly describe the team you manage (or are a part of) in three sentences or less.

Benton Franklin is comprised of working class employees who exhibit innovation, work ethic, and compassion; who possess the heart to serve job seekers in need of skill upgrades, advancement opportunities, self-sufficient employment, and possibly just a little encouragement or a listening ear.

(2) Please tell us in 3 sentences or less about the communities and people you serve.

We provide employment and training services to the greater Benton Franklin community, serving dislocated workers who have been laid off from previous employment at no fault of their own, as well as low income and/or disadvantaged Adults and Youth.  Employment Specialists establish short and long term goals and barrier removal strategies with each unique customer and prepare a participation plan, ultimately leading to self-sufficient employment. Our front-end GRS staff provides exceptional customer service and job search support including job referrals, resume critiques, and triage to all job seekers through the doors of WSCB. 

Keep an eye out for our July 2013 Spotlight featuring our Senior Management Team.